Trusted Veterinary Advice From the Comfort of Home
What Is Telemedicine for Pets?
Qualified Veterinarians
Veterinary telemedicine lets you connect with a qualified veterinarian online – for advice and triage – without leaving your home.
Video & Messaging
No Waiting Rooms. No Travel.
Qualified veterinary care when you need it. We offer online video and chat consultation, just like your family doctor.
Benefits of Telemedicine
Fast, Convenient Care:
Stress-Free for Pets:
Ongoing Support:
No per-concern fees. We’re always available whatever the time of day.
Connected With Your Clinic
Our telemedicine consultation records are immediately available to you and your registered clinic.
How it Works
1. Register at Your Clinic
If your clinic is partnered with Vetline, the reception team will guide you through registration. All plan durations are for 1 year.
2. Download the Vetline App
Download the Vetline app. This is your platform to initiate telemedicine consultations with our veterinarians.
3. Connect with a veterinarian:
Initiate a message consultation, and our veterinarians will reply with timely and appropriate advice. Our veterinarians field consultations 24/7.
Our average response time is less than 2 minutes. A quick chat will help your vet figure out whether a telemedicine message consultation is appropriate, if a video consultation needs to be made, or if urgent referral to emergency is required.
Our team of veterinarians are always available to discuss how to improve our service for our clients.
FAQs
General
What is veterinary telemedicine?
Veterinary telemedicine allows you to consult with a registered veterinarian remotely via secure messaging or video calls. It’s ideal for triage, minor ailments and general advice – all without leaving home.
What kinds of issues is telemedicine good for?
Telemedicine brings professional qualified advice in a world where the internet too often has misinformation and unregulated advice. We can help with a wide range of everyday health and behaviour concerns, including:
- Skin issues (itchiness, rashes, hotspots)
- Ear problems (scratching, discharge, shaking)
- Behaviour concerns (anxiety, toileting, basic training advice)
- Chronic condition management (arthritis, allergies, etc.)
- Post-surgery follow-ups and healing checks
- Clarification on recent lab work and diagnoses
- Parasite prevention and treatment advice
- Diet and nutrition guidance
- General wellness questions
- Triage for whether in-person care is needed
Telemedicine is not suitable for emergencies, major injuries, or conditions requiring immediate diagnostics or hands-on care.
Can telemedicine replace a physical exam?
Not always. While many conditions can be managed remotely, some cases still require a hands-on physical exam. If the consultation requires in-person examination, we will let you know when it’s indicated.
Is this service only for cats and dogs?
Using Our Service
How do I book a consultation?
Once you’ve signed up, just message us through the Vetline app. We’ll determine whether a telemedicine consult or an in-person vet visit is the best next step.
How long are video consultations?
Most video consultations last around 15 minutes, allowing plenty of time for a thorough discussion, visual exam, and treatment plan.
Can I message you anytime?
Yes! We’re available 24/7.
When will I hear back?
Our average response time is within 2 minutes.
Safety & Privacy
Is my data secure?
Yes. We use our own encrypted messaging for communication, and all medical records are securely stored with your clinic in accordance with the New Zealand Privacy Act 2020.