Emergency Situations:
Act Now
We are not an Emergency Service
While our telemedicine service is here to support you with collaborative veterinary advice, some symptoms require urgent, in-person veterinary care. If your pet is experiencing any of the following, do not wait – go to your nearest veterinary clinic or emergency hospital immediately.
Take your pet to a vet clinic or emergency hospital right away if you notice:
Breathing Problems
- Difficulty breathing or open-mouth breathing (especially in cats)
- Persistent coughing with distress or blue/pale gums
- Choking or gasping for air
Digestive Emergencies
- Repeated vomiting or retching, especially if the belly appears bloated
- Bloody diarrhoea or vomiting
- Inability to pass urine or stool (especially straining in male cats)
- Swallowed a toy, bone, or unknown substance (potential poisoning)
Trauma or Accidents
- Hit by a car, fall from height, or other significant trauma
- Bite wounds, especially deep or bleeding heavily
- Broken bones or severe limping
- Bleeding that won’t stop within 5 minutes
Other Red Flags
- Extremely pale, blue, or yellow gums
- Heatstroke signs (panting, collapse, high body temperature)
- Rapid swelling of the face, muzzle, or hives (possible allergic reaction)
- Sudden vision loss or bulging eyes
- Known toxin exposure (chocolate, xylitol, lilies, rat bait, etc.)
Neurological Signs
- Seizures (especially more than one or lasting over 3 minutes)
- Sudden collapse or inability to stand
- Disorientation, unresponsiveness, or head tilt
Better Safe than Sorry
If you’re unsure whether it’s urgent, it’s safest to go to a vet. You’re always welcome to contact us for advice, but we may recommend immediate in-person veterinary care.
Delaying emergency treatment can put your pet’s life at risk. Our online service is best for non-urgent concerns – if in doubt, go in person.